Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Booking Information: Name, email address, phone number, passport details, travel dates
• Payment Information: Processed securely through Pesapal (we do not store card details)
• Contact Information: When you contact us via forms, email, or phone
• Account Information: If you create an account with us

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Booking Processing: To process and manage your tour bookings
• Communication: To send booking confirmations, updates, and respond to inquiries
• Payment Processing: To process payments securely through Pesapal
• Service Improvement: To improve our website, services, and customer experience
• Marketing: To send promotional materials (with your consent, which you can opt-out of)
• Legal Compliance: To comply with legal obligations and protect our rights
• Safety and Security: To ensure the safety of our tours and participants

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Pesapal)
• Email delivery services
• Website hosting and analytics
• Customer support services

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our customers and the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Payment Information

All payments are processed securely through Pesapal, a PCI-DSS compliant payment processor. We do not store your credit card details, CVV codes, or full payment card numbers on our servers. Pesapal handles all payment data according to industry security standards.

When you make a payment, you are redirected to Pesapal's secure payment page. Your payment information is encrypted and transmitted securely. We only receive confirmation of payment status, not your actual payment details.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data transmitted over the internet is encrypted using SSL/TLS
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Regular Updates: We regularly update our security measures and systems
• Monitoring: We monitor for security breaches and unauthorized access

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. For more information, see our Cookie Policy.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

You can access and update your personal information by contacting us or logging into your account.

7.2 Data Deletion

You can request deletion of your personal information, subject to legal and contractual obligations. We may retain certain information as required by law or for legitimate business purposes.

7.3 Marketing Communications

You can opt-out of marketing emails by clicking the unsubscribe link in any email or contacting us directly. You will still receive transactional emails related to your bookings.

7.4 Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

7.5 Objection to Processing

You can object to certain types of data processing, such as direct marketing.

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Booking information is typically retained for 7 years after the completion of your tour for accounting and legal purposes. Marketing data is retained until you opt-out or request deletion.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Data Protection Officer: For data protection inquiries, please contact us at lauparadiseadventure@gmail.com