Terms of Service

1. Acceptance of Terms

By accessing or using our website, booking a tour, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Booking and Reservations

2.1 Booking Process

All bookings are subject to availability and confirmation. A booking is considered confirmed once you receive a confirmation email from us with your booking reference number.

2.2 Payment Terms

• Full payment or deposit (as specified) is required to confirm your booking
• Payments can be made via Pesapal (cards, mobile money, bank transfer)
• All prices are in USD unless otherwise stated
• Prices are subject to change without notice until booking is confirmed

2.3 Booking Modifications

Changes to confirmed bookings are subject to availability and may incur additional fees. Modification requests must be made at least 14 days before the departure date.

3. Cancellation and Refund Policy

3.1 Cancellation by Customer

• 30+ days before departure: Full refund minus 10% administrative fee
• 15-29 days before departure: 50% refund
• 8-14 days before departure: 25% refund
• Less than 7 days: No refund

3.2 Cancellation by Company

In the unlikely event that we must cancel a tour, you will receive a full refund or the option to reschedule to another date. We are not liable for any additional expenses incurred.

3.3 Refund Processing

Refunds will be processed within 14 business days to the original payment method. Processing times may vary depending on your payment provider.

4. Travel Requirements

4.1 Travel Documents

It is your responsibility to ensure you have valid travel documents, including passports, visas, and any required vaccinations. We are not responsible for denied entry due to missing or invalid documents.

4.2 Health and Fitness

Some tours require a certain level of physical fitness. Please inform us of any medical conditions or special requirements at the time of booking. We reserve the right to refuse participation if we determine a tour is unsuitable for your health condition.

4.3 Travel Insurance

We strongly recommend purchasing comprehensive travel insurance covering medical expenses, trip cancellation, and personal belongings. Travel insurance can be purchased as an add-on during booking.

5. Tour Conduct and Responsibilities

5.1 Participant Behavior

Participants must conduct themselves in a respectful manner. We reserve the right to remove any participant whose behavior is disruptive, dangerous, or violates local laws, without refund.

5.2 Our Responsibilities

• Provide services as described in the tour itinerary
• Ensure the safety and well-being of participants
• Provide qualified guides and appropriate equipment
• Maintain appropriate insurance coverage

5.3 Your Responsibilities

• Follow guide instructions and safety protocols
• Respect local customs and environment
• Arrive on time for scheduled activities
• Inform us of any changes to your contact information

6. Pricing and Payment

6.1 Price Inclusions

Tour prices include accommodation, meals (as specified), transportation, guide services, and activities listed in the itinerary. Prices do not include flights, visas, travel insurance, personal expenses, or optional activities.

6.2 Price Changes

We reserve the right to adjust prices due to changes in exchange rates, fuel costs, or government taxes. You will be notified of any significant price changes before final payment.

6.3 Payment Security

All payments are processed securely through Pesapal. We do not store your payment card details. Your payment information is encrypted and processed according to industry standards.

7. Limitation of Liability

To the maximum extent permitted by law, Lau Paradise Adventures shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Personal injury or property damage
• Travel delays or cancellations beyond our control

Our total liability shall not exceed the amount you paid for the tour.

8. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or other force majeure events. In such cases, we will work with you to find alternative solutions.

9. Intellectual Property

All content on our website, including text, images, logos, and tour descriptions, is the property of Lau Paradise Adventures and protected by copyright laws. You may not reproduce, distribute, or use our content without written permission.

10. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

11. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through good faith negotiation. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts of Tanzania.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

13. Contact Information

If you have any questions about these Terms of Service, please contact us: